Car Rental COVID-19 FAQs
Is Enterprise open?
Yes. Enterprise is an essential services provider that remains open to meet critical transportation and personal mobility needs. We are committed and ready to help you get wherever you need to be.
What steps are being taken to clean rental cars?
Each rental vehicle at Enterprise is thoroughly cleaned between every rental and backed with our Complete Clean Pledge. This includes washing, vacuuming, general wipe down, and sanitizing with a disinfectant that meets leading health authority requirements, with particular attention to more than 20-plus high-touch points. We also extend the Complete Clean Pledge to our shuttles (for airport locations) and neighborhood branches.
What is the current car rental process?
To help protect both customers and employees, we have modified our car rental process. This includes the addition of curbside rentals at our locations to help promote social distancing by getting you quickly on your way while avoiding foot traffic in our locations.
Delivery is also offered at select car rental locations throughout the country. Please contact your rental branch for availability.
Whether you are picking your vehicle up curbside, or if we deliver it to you, we’re committed to maintaining proper distance throughout the process.
Can I modify, extend, or cancel my reservation?
You can modify or cancel your reservation via our website or mobile app. We have extended our existing no-fee cancellation policy to include customers with pre-paid rentals booked directly through us. To extend your car rental, you can click “Call to Extend Your Rental” in our mobile app. You can also call your rental branch or 1-855-266-9565 to extend your reservation.
For more information, please visit our COVID-19 FAQs page.
For additional questions, please visit our main car rental FAQs page.
Location Details
Services
Renting a Car at Victoria Cruise Port Offsite
Car Rental Near Victoria's Ferry and Cruise Terminals
This car rental branch is located in Downtown Victoria and serves customers arriving at Ogden Point Cruise Terminal in the Outer Harbor area and the Ferry Terminal located in the inner harbor. Whether you are here for the day or the entire week a rental car offers the best way to see the city and the surrounding area. Check out Butchart Gardens (30 mins. away), the several picturesque wineries, and spend some time relaxing at one of the areas many beaches.
Areas Serviced/Attractions
Downtown Victoria & Inner Harbor, James Bay, Oak Bay, Fernwood, Cook Street Village, Esquimalt, UVIC, Quadra/MacKenzie.
Places of Interest
Victoria Inner Harbor, Victoria Cruise Ship Terminal, Royal BC Museum, BC Parliament Building, Butchart Gardens, Victoria Butterfly Gardens, Beacon Hill Park, Fairmont Empress Hotel, Royal Theatre, Craigdarrach Castle, UVIC.